Terms & Conditions
Last updated: October 2023
1. Who We Are
Welcome to Marlowen Home. We are a UK-based online store dedicated to providing thoughtful home solutions, including our signature FurFree Rollerâ„¢. References to "we", "us", or "our" throughout these terms refer to Marlowen Home.
2. Using the Website
By accessing our site, you agree to use it only for lawful purposes. You must not misuse the website, attempt to interfere with its security, or use it for any activity that breaks the law in the UK or your own country.
3. Product Information
We aim to describe and display our products as accurately as possible. However, because materials and screens vary, small differences in colour or finish might occur. All measurements are approximate.
4. Ordering Process
When you place an order, you'll receive a confirmation email. This email acknowledges your request but doesn't mean your order is accepted yet. A contract is formed between us only when we dispatch your items and send a shipping confirmation.
5. Prices & Payments
Prices are shown in GBP (or your local currency) and include VAT where applicable. Shipping costs are calculated and shown clearly at checkout. Payment is taken securely through our encrypted checkout process before an order is processed.
6. Shipping & Delivery
We deliver to addresses across the UK and internationally. For full details on costs, timeframes, and tracking, please see our Shipping Policy page.
7. Returns & Refunds
We want you to love your purchase. If you change your mind or received a faulty item, you can request a return. Please refer to our Refund Policy for specific steps and time limits.
8. Limitation of Liability
While we take every care, Marlowen Home is not liable for indirect losses, such as loss of profits or business interruption, that result from using our site or products. Our total liability is limited to the amount you paid for the specific product involved.
9. Changes to Terms
We may update these terms occasionally to reflect changes in our business or the law. The date at the top of this page shows when the terms were last changed. Your continued use of the site after an update means you accept the new terms.
10. Governing Law
These terms and any disputes relating to them are governed by the laws of England and Wales. By using this site, you agree that any legal proceedings will take place in the courts of England and Wales.
11. Contact Details
If you have any questions about these Terms & Conditions, please contact us at supportmarlowenhome@gmail.com. We are here to help.