Privacy Policy
At Marlowen Home, we care about your privacy. This policy explains how we handle your personal information in plain, simple language.
1. What information do we collect?
When you shop with us, we collect the details you provide like your name, email address, shipping address, and order history. We also collect basic site usage data through cookies and analytics to help us understand how people use our store.
2. How do we use your information?
We use your information to process and deliver your orders, provide customer support, and improve our store. Occasionally, we may send service emails related to your account or orders.
3. Legal basis for processing
We process personal data in accordance with UK GDPR and applicable data protection laws. We also rely on legitimate interests to improve our services and your explicit consent for any marketing or non-essential cookies.
4. Storage and protection
As a small brand, we use reputable service providers to store and protect your data. Access is strictly limited to only those who need it to run the store, and we take reasonable steps to ensure your details remain secure.
5. Sharing your information
We only share your information with trusted partners like payment processors and shipping couriers to fulfil your orders. We never sell your personal data to third parties.
6. Cookies & analytics
Cookies help our website function better. You can choose to accept or decline cookies through your browser settings at any time.
7. Data retention
We keep your information only as long as necessary for order fulfilment, legal, or accounting purposes, or until you exercise your right to ask us to delete it.
8. Your rights and control
You have the right to access, correct, or delete your personal information. If you have any questions or would like to make a request, please contact us.
9. Contact details
For any privacy-related questions, please email us at supportmarlowenhome@gmail.com. We are here to help.